Subscription & Troubleshooting Help

No email address is required. Create an account with a username and password. Save your login details when you create the account instead of relying only on your browser’s autofill. You’ll need to sign in to the same account to access your subscription, view plans, or submit a support ticket. Before switching browsers or devices, make sure you can sign in to the user panel. If you can’t log in, check your input method, letter case, and any spaces copied with your details, then confirm you’re using the original account. Don’t create multiple accounts to troubleshoot connection issues; your plan and subscription could end up split across them.

Sign in to the user panel and check your current plan and data allowance. Get your link from the subscription section in the panel, then import it through your client’s subscription manager. To refresh the route list, update the existing subscription first; there’s no need to delete the entire configuration right away. If the panel provides a new subscription link, edit the existing source or import the new one. Confirm that your client is using the new source before removing any outdated configuration. Once the update is complete, select a route and connect again. Your subscription link is an account credential. Don’t include it in public screenshots, group chats, or support reports; redact the full link when sharing troubleshooting details.

There’s no limit on the number of devices that can be online at the same time, and changing devices alone doesn’t mean you need a new plan. VPNUnit supports Windows / macOS / iOS / Android / Linux. Sign in to your existing account on the new device, get the appropriate client and subscription from the user panel, then import and connect. Installing the client doesn’t mean the subscription has been imported, and importing it doesn’t mean the proxy is enabled—check both separately. When using multiple devices, check your account plan and remaining data rather than relying only on the usage figures shown on one device. The user panel lists client downloads and platform availability.

Go to the user panel and check your plan status and remaining data. Then check that the subscription source in your client is complete and that you haven’t pasted the user panel’s login page URL by mistake. Check when the subscription was last updated and whether the update succeeded. This helps distinguish between a subscription that couldn’t be fetched and one that was fetched but hasn’t been enabled. If your client has multiple configurations, make sure the active one is for VPNUnit. Avoid repeatedly importing the same link; it can be easy to mistake an old configuration for a new one. If routes still don’t appear, submit a support ticket with your platform, the error shown in your client, and the steps you’ve tried. Redact the subscription link in screenshots.

A connected status usually means the client has established a local connection; it doesn’t guarantee that access to the destination website is working end to end. First, check that your device can access everyday websites without the client. Then confirm that the current configuration is enabled, the system proxy is working, and the destination website matches a rule that routes traffic through the proxy. Keep other settings unchanged and try a different route to see whether the issue occurs only in a particular region. If only your browser is affected, disable any proxy extensions and reopen the page to avoid having both the extension and client handle the same traffic. Record the exact error message; it’s more useful for troubleshooting than simply saying you can’t get online.

Apps can handle system proxy settings differently, so a working browser doesn’t mean every app will use the same settings. Check the client’s rule mode, app routing, and bypass list to make sure the app isn’t set to connect directly. Some apps need a tunneling mode supported by the client to route their traffic. Check your platform and client interface to see whether that’s available, and read the relevant instructions before changing settings. After making a change, fully quit and reopen the app, then check whether it works. Devices managed by an organization may have enforced network policies; check with your administrator before changing existing settings.

Updating a subscription changes the available configurations, but it may not restart connections that are already running. Make sure the client has switched to the route you want, disconnect and reconnect, then fully quit and reopen the app. If the app still shows the original region, distinguish between a change in your network exit location and the app’s account region or cached content; the latter may not update immediately when you switch routes. Also check whether another proxy client or browser extension is still handling your traffic. Change one setting at a time and record the result. Clearing all configurations and changing several network settings at once makes it hard to tell what fixed the issue.

First, note whether the disconnections coincide with your device going to sleep, switching networks, or closing the client. Record when the issue occurs, your platform, client name, region, and route type. In your ticket, say whether all apps are affected or only a specific website or app, and include the error message shown in the client. If possible, test on a different network to help distinguish a local network issue from a route issue. Include only the relevant parts of logs and screenshots, and redact passwords, subscription links, and other private information before submitting. Add any follow-up details through the support ticket section of the user panel to keep the troubleshooting history together.

First, work out whether videos are slow to load, the resolution is dropping automatically, or your entire connection is slow. Keep your device and video unchanged, pause background downloads, syncing, and other data-heavy tasks, then compare another route to the same destination region. If there’s a clear difference, stick with the route that works better. If all routes perform similarly, check your local Wi-Fi and network connection. Don’t judge video performance by a single speed test; buffering and sustained playback are more useful measures. If the issue keeps happening at the same time, include the time, platform, region, and route type in a support ticket so the issue can be investigated in context.

Route type can help narrow down your options, but it doesn’t determine which route will work best without considering your local network and destination service. IEPL uses a dedicated link path, relay routes forward traffic through an intermediate node, and direct routes use fewer relay steps. Your experience also depends on your network connection, destination region, and current link conditions. Start by identifying the region your destination service requires, then compare the available route types in your client based on actual results. For video, look at sustained playback; for AI tools, check streaming responses; for everyday browsing, check page loads and interactions. Keep the route that suits your needs—you don’t have to switch just because a route has a different label.

VPNUnit covers 120+ countries / 180+ routes. Check the user panel and your updated client subscription for the current list of available options. Geographic distance is only one factor in performance. The actual network path, your connection, and the destination website’s location matter too. Choose a route that meets the destination service’s region requirements, then compare available routes in that region rather than judging by map distance alone. If the service has no specific region requirement, start with a route that works well for your everyday use. Coverage doesn’t mean every route works with every streaming or AI platform; check each service’s regional policies.

Network connectivity and a platform’s access rules are separate matters. First, make sure the route’s region is within the destination service’s supported areas. Then check your account region, sign-in status, and app cache so you don’t mistake an account restriction for a connection problem. Platforms may also consider your exit IP, account details, and recent changes in access patterns, so avoid repeatedly signing in from different regions while troubleshooting. Keep your account environment unchanged, reconnect using a route for the intended region, and check again. Network acceleration doesn’t replace platform membership benefits or change a platform’s terms. If the message specifically concerns account eligibility, follow the platform’s guidance and contact its support team.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data packages don’t expire and remain available until used. Monthly plan data resets each month on the activation date, making it suitable for ongoing use. Data packages suit users who prefer to use data as needed. Check your usage history before choosing, especially if you stream video, download files, or use multiple devices. See the plans page for full pricing. Before placing an order, confirm the plan type, data allowance, and displayed amount in the user panel. Monthly plan and data package rules are different.

Monthly plan data resets each month on the activation date. For a mid-cycle upgrade, the price difference is prorated for the remaining days. The reset date is based on when your plan was activated, not the start of the calendar month. Sign in to the user panel to check your current plan and data allowance before deciding whether to change tiers. Before upgrading, review the change details and order amount shown in the panel and confirm them before continuing. Don’t assume the actual charge by simply subtracting the listed prices of two tiers. Data packages remain available until used and don’t expire; the monthly reset rules don’t apply. If anything looks unclear, submit a support ticket so the order can be checked.

We accept Alipay / WeChat Pay / USDT. Create an order in the user panel and follow the payment details shown on that order page. If your plan or order status hasn’t updated after payment, check the original order in the panel before paying again or creating another order. Confirm that the payment, order record, and selected plan match. If you still have questions, submit a support ticket with the order ID, payment method, and proof of payment so the transaction can be checked. Include only details relevant to the order and redact other private information. Never share your account password in a support ticket, and don’t use unrelated transfer information as proof that an order was paid.

VPNUnit offers a 30-day no-questions-asked refund. To request one, sign in to the user panel and clearly state your refund request in a support ticket. Include the relevant order ID and payment method so the order can be verified. You don’t need to repeatedly troubleshoot your connection to request a refund, and you shouldn’t share payment receipts or subscription links publicly. Review the refund terms in the Terms of Service before submitting. Add follow-up information to the original ticket to keep the record together. Refund status depends on the support ticket and the payment provider’s actual processing; this page makes no separate promise about processing times. Check the user panel for questions about a specific order.